Western Australian retirement village and lifestyle providers, Bethanie, have achieved an aged care industry record with a Net Promoter Score score of 59, after surveying 1,337 Bethanie clients in a persistent annual effort to improve their customer service and product standards.

Company-wide research undertaken since 2011 proved that 9 out of 10 Bethanie clients are highly satisfied with services and facilities provided by Bethanie. The survey reviewed Community, Village, and Residential amenities given by Bethanie, with all three sectors reaching levels of above 90% satisfaction standards.

Bethanie CEO Chris How said he is very pleased with the results, and the company will continue to look for opportunities to increase Bethanie’s high calibre of care. “We will continue to identify opportunities for improvement and further assist the Western Australian aged care community to thrive and live well,” Chris concluded.