If you’ve ever wished it was easier to find out, warts and all, what a particular aged care home is ‘really’ like – say, by being a fly on the wall or talking to residents and their families and asking them all the direct questions you have – then you’ll be pleased with this news.

The Australian Aged Care Quality Agency (Quality Agency) has confirmed that it will be including comments and feedback from residents and other clients of aged care services in its publicly available audit reports from 2017.

While it has not been announced, a report from a recent nationwide consultation process about what 'quality' means in aged care terms, suggests that a formal ratings system, incorporating an even wider range of comments and feedback, might not be far away either. 

Read more here.