NBN Co is warning that scammers are “increasingly taking the opportunity” to impersonate NBN Co employees, particularly in retirement villages, to steal residents’ personal information and financial details.

While there are times NBN Co contacts consumers – for example, if you are on their Medical Alarm or Fire and Lift registers – they never request payment or bank account details during these calls or door knock to sell broadband services.

According to NBN Co chief security officer Darren Kane, NBN Co may contact you directly as part of the network rollout, but never to request payment for services over the NBN network.

He added that NBN Co is a wholesale-only company that does not sell broadband packages directly to consumers.

The Australian Competition and Consumer Commission reported that last year $28,000 had been stolen from Australians by scammers contacting residents to connect them to an NBN service and demanding payment with an iTunes gift card.

A reminder for residents to be on their guard.

Always verify who are you are talking to and do not give your personal details or bank account details to an unsolicited caller.